Online Support

Online Support/ऑनलाइन सहायता: We have dedicated teams of people to work 24/7 on various other tasks involved in online support & queries such as immediate precautions, online health management, coordination with clients, precautions, career management, on demand marketing  of gems and stones etc.

We, at 24/7 online value our customers and their needs. Although we are continuously trying to make our product and services as the best solution, at times there are some incidents which need immediate attention. For those incidents we have established this Support Center and Global Support Management Center at India. Our in house support center caters to the urgent needs of our customers by providing timely and accurate analysis. At our support center every call is monitored and evaluated on technical and quality assurance parameters. 24×7 Support has resolved thousands of customer’s problems with high success rate and customer satisfaction Levels.

Email Response

We provide trained email support to respond to your emails. When you write to us we monitor and respond to these emails within few minutes (even on a Sunday afternoon!). Quick response to our customer’s emails builds instant trust on us.

• We provide help desk technology to reply your queries.
• We monitor your inbound emails on office hours a day, 6 days a week
• Emails will be responded based on your instructions.
• Our email support staffs are competent and reliable.

Phone Support

• We provide trained phone support system to answer your inbound phone calls.
• Our team is online in office hours a day, 6 days a week.
• All phone conversations are recorded for your audit.
• Phone support staffs are carefully selected with neutral accents and convincing phone support skills.

Technical support

• Voice : 09681 600 600
  
• Email : info@astromantra.com
• Online chat support : Go to chat box
  

Live Chat support

We provide low cost shared and dedicated live chat staffs to interact with visitors on our website. Live chat helps you convert more existing visitors on our website into leads and online buyers.

• We provide chat technology as well as trained chat staffs at very low costs.
• Chat staffs are online on office hours a day, 6 days a week.
• Our agents can handle pre sales, post sales and technical support chats.
• Chat transcript will be emailed to you immediately after the chat is over.
• We will train the chat agents extensively on business.